At Agho IT Solutions, customer satisfaction is our top priority. We strive to deliver high-quality IT services and solutions to meet your business requirements. Our Return Policy is designed to ensure that you have a seamless and transparent experience when working with us.

Scope of Return Policy

Since we primarily offer IT solutions, software services, and support, returns are handled on a case-by-case basis depending on the nature of the service or product provided. We do not deal in physical goods but ensure satisfaction in software products, service packages, and custom IT solutions.

Conditions for Returns or Service Adjustments

We understand that sometimes adjustments are needed, and we are committed to resolving concerns fairly. Returns or refunds may be applicable in the following scenarios:

1. Service Delivery Issues
   If our service delivery does not meet the agreed-upon scope or timeline, and the issue cannot be resolved within a reasonable time, we will review the case and provide appropriate compensation or refund.

2. Technical Faults in Software
   In rare cases where a software product is found to have a critical issue that cannot be resolved, we offer a replacement solution or refund after proper assessment.

3. Incorrect Service Subscription
   If you have mistakenly subscribed to a service that you do not require, cancellations and partial refunds may be possible if requested within a specified timeframe and before service activation.

4. Dissatisfaction with Support or Service
   We encourage open communication. If you are dissatisfied, please contact us immediately at info@aghoitsolutions.com or call +91-7905546585. We will work with you to address concerns and, where applicable, initiate service adjustments.

Non-Returnable Items/Services

• Custom development services already started or completed as per project agreement.
• Consultation hours already utilized.
• Licenses or subscriptions that have been activated.
• Services canceled after the stipulated timeframe or once work has commenced.

How to Request a Return or Refund

1. Contact us within 7 days of service delivery at:

   • Email: info@aghoitsolutions.com

   • Phone: +91-7905546585

2. Provide your service details, invoice reference, and reason for return or refund.

3. Our team will review your request and get back to you within 3 working days with the next steps.

4. If approved, we will initiate the refund or service adjustment as per our internal guidelines.

Important Notes

• All refund requests are subject to review and approval by our team.
• Agho IT Solutions reserves the right to reject refund requests that do not meet the outlined conditions.
• We are committed to offering fair and transparent solutions that benefit our clients while maintaining the integrity of our services.

We’re Here to Help!

Your experience with Agho IT Solutions matters to us. If you have any concerns or questions regarding our services, do not hesitate to reach out. Our customer support team is always available to assist you.

info@aghoitsolutions.com

+91-7905546585

Thank you for choosing Agho IT Solutions — your trusted partner for reliable IT services and solutions.